1.1 UK Travel Extras will endeavour to ensure that your confirmation voucher is emailed to the email address you provide on the booking form. If for any reason your confirmation voucher has not been received you must contact us immediately as no refund is available for no shows or if cancellation is received less than 24 hours before you are due to arrive at the car park. It is the customer`s responsibility to ensure you have directions to your car park or your full arrival instructions for meet and greet. Please ensure you have your booking confirmation voucher/ and or booking reference with when you travel. This will identify you as a UK Travel Extras customer and enable the service provider to verify your booking. Where you have booked a car park that requires you to use credit card entry and exit procedures please ensure you have with you the credit card with which you booked.
1.2 UK Travel Extras Ltd is an agent for the advertised/featured car parks. You will be contracting with the individual car park and will be subject to their Terms and Conditions which may contain exemption clauses and limit each company's liability. Full details of these are available from the individual car park.
1.3 The car parks will accept liability for proven acts of their negligence. Claims cannot be considered once your vehicle has left the site (Park & Ride) or terminal (Meet & Greet) so please check your vehicle carefully before leaving.
2.1 Please put any outstanding issues in writing, including as much detail as possible.
2.2 You should expect to receive a reply within 10 working days upon receipt of your complaint.
2.3 You will be informed of any delay and the reason for it, should one arise.
2.4 All Parking is subject to the terms and conditions of the individual car park and the customer expressly accepts that all claims regarding damage or loss caused by the operator must be claimed from the operators insurance and reported to the operator at the time of collection.
2.5 UK Travel Extras Ltd. are not responsible in any way once the vehicle has been handed over to or returned by the operator or whilst in the care of the operator or service provider.
2.6 The company offers no warranty or indemnity as to the protection or safety of vehicles left in the car parking premises or any goods left within the vehicles and owners of vehicles are reminded that their own policies of insurance must be utilised in order to make any claim if such loss or damage occurs while the vehicle is parking in the car parking area and was not directly the fault of the operator.
2.7 Any damage found on the vehicle on the time of return will not be considered unless it is brought to the attention of the operator before leaving the airport. No liability whatsoever will be accepted if this is not adhered to.
2.8 Your vehicle must be roadworthy condition e.g. valid Tax and MOT, if your vehicle is not roadworthy and you cannot show proof of a new application at the time of your collection you will be refused the service and NO refund will be eligible.
2.9 The car parks/Service providers accept no liability for mechanical, structural or electrical failure of any part of your vehicle, including windscreens, alarms, immobilisers, glass, flat batteries, tyres and wheels howsoever caused.
2.10 The car parks/service providers accept no liability for any faulty car keys, alarm fobs, house or other keys left on the key ring. You must ensure you leave the drivers with the right keys, alarm fobs and instructions to start your vehicle.
2.11 All complaints regarding the provision of service must be received by email within 24 hours of return to the UK, any complaint received after this time will not be considered.
2.12 If you encounter a problem at your chosen car park, please inform the service provider immediately to give them the opportunity to rectify the problem.
2.13 If you do not advise the provider at the time it may be difficult to pursue a complaint at a later stage.
3.1 All cancellations must be made directly through UK TRAVEL EXTRAS LTD. in order to be valid. (Not with the car park).
3.2 Please send an e-mail email@example.com or Phone: 0161 980 7389 (Office hours only - Monday - Saturday 09.00 to 18.00) quoting your booking reference number.
3.3 Cancellation requests can only be actioned within office hours and are subject to our notice periods (see 3.2).
3.4 No refunds are available for unused part stays.
3.5 Bookings Fees, SMS and MMS charges are non- refundable
3.6 Non-Flexible rate bookings cannot be cancelled.
3.7 Customers who wish to cancel their booking and give less than 48 hours’ notice will receive no refund.
3.8 More than 48 hours cancellation notice - all cancelled bookings are subject to a 15.00 GBP admin charge. *Except on certain promotional offers which are non-refundable. Where applicable this will be stated in the car park description/information.
3.9 Customers who cancel the booking with UK Travel Extras Ltd and wish to re-instate the booking will not get any refund if cancelled thereafter.
3.10 Amendments of arrival date to any new future arrival date, where an amendment is requested on drop off /arrival day or within 24 hours prior to arrival date of the original booking. Such modified bookings cannot be amended and are non-refundable, if cancelled thereafter.
4.1 These Terms and Conditions apply only to bookings made directly through this website
4.2 UK Travel Extras Ltd. acts only as a booking agent for the service provider for the featured car parks. It does not itself provide the services.
4.3 The customer will be contracting with the service provider and will be subject to the service provider's terms and conditions. Full details of these terms and conditions are available from the service provider.
4.4 As a booking agent for the service provider the UK Travel Extras Ltd. is liable to the customer only for losses directly arising from any negligence of the company in processing a booking.
4.5 Any claims by the customer in respect of the delivery of the car parking services must be made against the service provider and subject to its terms and conditions
4.6 The total liability for UK Travel Extras Ltd. To the client for all claims arising from the use of this website and materials is limited to the cost of the client's booking including both parking and booking fees paid to uktravelextras.co.uk as per the contract.
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